Thank you for choosing ANDERSON APPARELS INC. (“we,” “us,” or “our”) for your clothing needs. We want you to be fully satisfied with your purchase from http://anderson-apparels-inc.top/ (the “Website”). This Returns Policy outlines the terms and conditions for returning products, requesting refunds, or exchanging items. By placing an order through our Website, you agree to comply with the provisions set forth below. If you have any questions, please contact us at service@anderson-apparels-inc.top.

1. Eligibility for Returns

To be eligible for a return, refund, or exchange, the following conditions must be met:

  • The product must be returned within 30 calendar days from the date of delivery (as confirmed by the shipping carrier’s delivery confirmation).
  • The product must be unused, unworn, unwashed, and in its original condition, with all original tags, labels, and packaging intact.
  • Footwear (if applicable) must be returned in their original shoe boxes, which must be undamaged and free of labels or stickers (other than those applied by the carrier).
  • Customized, personalized, or made-to-order products are non-returnable unless they are defective, damaged upon receipt, or we shipped the incorrect item.
  • Clearance or final-sale items (marked as “Final Sale” on the product page) are non-returnable and non-refundable, unless defective or incorrect.

2. Return Process

To initiate a return, please follow these steps:

  1. Request a Return Authorization (RA) Number: Contact our customer service team at service@anderson-apparels-inc.top with your order number, product details, and reason for return. We will issue a unique RA number within 2-3 business days if your return is eligible.
  2. Package the Product: Securely pack the eligible product(s) along with a copy of your order confirmation or packing slip. Clearly write the RA number on the outside of the package (failure to include the RA number may result in delayed processing or rejection of your return).
  3. Ship the Return: You are responsible for arranging and paying for return shipping, unless the return is due to a defective product, incorrect item, or an error on our part (e.g., wrong size, color, or style shipped). We recommend using a trackable shipping method and insuring high-value items, as we are not liable for lost, stolen, or damaged return shipments.
  4. Return Shipment Notification: Send the tracking number of your return shipment to service@anderson-apparels-inc.top to ensure we can monitor its delivery.

3. Inspection and Processing

  • Once we receive your return package (typically 5-7 business days after you ship it), our team will inspect the product(s) to verify eligibility under this policy.
  • We will notify you via email within 3 business days of receiving the return to confirm whether your return is approved or rejected.
  • If approved, we will process your refund or exchange promptly. If rejected, we will explain the reason and offer to ship the product back to you (you will be responsible for any associated shipping costs).

4. Refunds

  • Refund Timing: Approved refunds will be processed to your original payment method within 5-7 business days of inspection. Please note that it may take an additional 3-5 business days for the refund to reflect in your account, depending on your bank or payment processor.
  • Refund Amount: Refunds will include the full purchase price of the eligible product(s). Shipping fees, taxes, and other additional charges are non-refundable, unless the return is due to our error (e.g., defective product, incorrect shipment).
  • Gift Returns: If the product was a gift, the refund will be issued to the original purchaser. Alternatively, we may offer store credit (in the form of a gift card) to the gift recipient upon request, subject to verification.

5. Exchanges

  • We offer exchanges for eligible products only if the desired size, color, or style is in stock. To request an exchange, specify your preferred replacement item when contacting us for an RA number.
  • If the replacement item is of higher value, you will be invoiced for the difference; if it is of lower value, we will refund the difference to your original payment method.
  • Exchanged items will be shipped to you free of charge (for domestic orders) if the exchange is due to our error. For other eligible exchanges, standard shipping fees may apply.

6. Defective or Damaged Products

  • If you receive a product that is defective (e.g., faulty stitching, broken zippers, material defects) or damaged during shipping, please contact us at service@anderson-apparels-inc.top within 7 days of delivery. Include photos or videos of the defect/damage and your order number for verification.
  • We will cover the cost of return shipping for defective or damaged products and offer a full refund, exchange for a new product, or repair (if applicable) at no additional cost to you.

7. Limitations

  • We reserve the right to refuse returns that do not meet the eligibility criteria outlined in Section 1.
  • We do not accept returns of products that have been altered, worn, washed, or damaged by the customer.
  • Returns without a valid RA number will not be processed, and we reserve the right to discard or return such packages at the customer’s expense.
  • We are not responsible for any items returned to us in error (i.e., products not purchased from ANDERSON APPARELS INC.).