Thank you for choosing ANDERSON APPARELS INC. (“we,” “us,” or “our”) for your clothing purchases. This Shipping Policy outlines the terms and conditions for the delivery of products ordered through http://anderson-apparels-inc.top/ (the “Website”). By placing an order, you agree to comply with the provisions set forth below. For any questions regarding shipping, please contact us at service@anderson-apparels-inc.top.

1. Order Processing Time

  • All orders are processed within 1-3 business days (Monday to Friday, excluding weekends and major U.S. holidays). Processing time includes order verification, packaging, and preparation for shipment.
  • We do not process or ship orders on weekends or holidays. Orders placed after 3:00 PM ET on a business day will be processed the next business day.
  • In the event of high order volume (e.g., sales, promotions, holiday seasons), processing time may be extended to 4-5 business days. We will notify you via email if there is a significant delay in processing your order.

2. Shipping Carriers and Methods

We partner with leading shipping carriers to ensure reliable and efficient delivery of your orders. Available shipping methods include, but are not limited to:

  • USPS (United States Postal Service): Includes First-Class Mail, Priority Mail, and Priority Mail Express, suitable for domestic and international shipments.
  • FedEx: Offers FedEx Ground, FedEx Express Saver, FedEx 2Day, and FedEx Overnight for fast and secure domestic and international delivery.
  • UPS (United Parcel Service): Provides UPS Ground, UPS 2nd Day Air, UPS Next Day Air, and international shipping options.
  • DHL: Specializes in international shipping with services like DHL Express Worldwide for timely cross-border deliveries.
  • Other Carriers (ETC.): Additional regional or specialized carriers may be used for specific destinations or order requirements, as determined by our shipping team.

You may select your preferred shipping method during checkout, subject to availability based on your shipping address.

3. Shipping Destinations

  • Domestic Shipping: We ship to all 50 U.S. states, Washington D.C., Puerto Rico, Guam, and U.S. Virgin Islands.
  • International Shipping: We offer international shipping to select countries worldwide. During checkout, you can enter your shipping address to confirm if we deliver to your location. Please note that international shipments may be subject to customs duties, taxes, and fees imposed by the destination country, which are the sole responsibility of the recipient.

4. Shipping Fees

  • Shipping fees are calculated based on the shipping method selected, package weight and dimensions, and destination. The total shipping cost will be displayed at checkout before you complete your order.
  • We may offer free shipping promotions from time to time (e.g., minimum order value requirements). Eligibility for free shipping will be clearly stated in the promotion terms, and the discount will be automatically applied at checkout if the criteria are met.

5. Delivery Timeframes

  • Domestic Delivery: Estimated delivery times vary by shipping method:
    • Standard (USPS First-Class Mail, FedEx Ground, UPS Ground): 3-7 business days after processing.
    • Expedited (USPS Priority Mail, FedEx 2Day, UPS 2nd Day Air): 2-3 business days after processing.
    • Overnight (USPS Priority Mail Express, FedEx Overnight, UPS Next Day Air): 1-2 business days after processing (excludes weekends and holidays).
  • International Delivery: Estimated delivery times range from 5-15 business days for standard international services (e.g., USPS International Priority, DHL Express) and may vary based on customs processing and destination. We are not responsible for delays caused by customs authorities.
  • Note: Delivery timeframes are estimates provided by the shipping carriers and are not guaranteed. Factors such as weather conditions, carrier delays, or address inaccuracies may affect actual delivery dates.

6. Shipping Address Requirements

  • You are responsible for providing a complete, accurate, and current shipping address during checkout. We are not liable for delayed, lost, or misdelivered orders due to incorrect or incomplete address information.
  • If you need to modify your shipping address after placing an order, please contact us immediately at service@anderson-apparels-inc.top. Address changes are only possible if the order has not yet been shipped. Once the order is in transit, we cannot alter the shipping address.

7. Order Tracking

  • Once your order is shipped, we will send a shipping confirmation email to the email address provided in your order, which includes a unique tracking number and a link to track your package through the carrier’s website.
  • You can also track your order by logging into your account on the Website (if you created an account) and navigating to the “Order History” section.
  • Tracking information may take 24-48 hours to update after the shipping confirmation email is sent, depending on the carrier.

8. Missing or Lost Packages

  • If your package shows as “delivered” by the carrier but you have not received it, please first check with household members, neighbors, or building management (for apartment/condo residents) to confirm if the package was left in a safe location.
  • If the package is still missing, contact us at service@anderson-apparels-inc.top within 7 days of the estimated delivery date. We will assist you in filing a claim with the shipping carrier.
  • For domestic orders, claims for lost packages must be filed within 30 days of shipment. For international orders, claims must be filed within 60 days of shipment. We reserve the right to require additional information (e.g., proof of address) to process the claim.

9. Damaged or Incorrect Shipments

  • If you receive a damaged package or incorrect product, please contact us at service@anderson-apparels-inc.top within 7 days of delivery. Include your order number, photos of the damaged package/product, and a detailed description of the issue.
  • We will arrange for a replacement shipment (if available) or process a refund, and we may cover the cost of returning the damaged or incorrect item (if required). Please do not return any items without first contacting us to obtain return instructions.

10. Restrictions

  • We reserve the right to limit shipping quantities or refuse shipping to certain locations at our sole discretion, particularly if required by law or due to logistical constraints.
  • Some clothing items (e.g., oversized coats, bulk orders) may be subject to additional shipping fees or restricted to specific carriers. Any such restrictions or additional fees will be communicated at checkout.